Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy sets out how Fgbmx handles eligible returns, exchange requests, return labels, inspections, and refunds. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For cat trees and indoor cat climbing furniture, approval decisions may consider whether the item is clean, complete, unused, and returned with the original packaging and proof of purchase. Product support for cat trees and indoor cat climbing furniture is handled with attention to material condition, missing pieces, packaging, delivery status, and the customer's original order details. For pet supply orders, support review can include bowl finish, toy condition, chew marks, included pieces, hygiene, and the delivered package condition.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Eligible items should be in the same condition received, unused, complete, and returned with original packaging and included materials where possible. Items showing misuse, unauthorized changes, improper care, or ordinary wear may be declined unless required by law.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at support@fgbmx.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To initiate a return review, send one clear message with the checkout email, item name, and any helpful condition photos.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 24242 PRODUCTION CIRCLE, BONITA SPRINGS, FL, 34135.

Return requests should include the order number, checkout email, item name, and return reason. Photos or video are especially useful when the item arrived damaged, defective, incomplete, or different from the order. For condition-based questions, photos of the item and packaging are more useful than general descriptions alone.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

Cat Tree Condition Review

For Fgbmx cat tree returns, the item must be new only and complete. We may review whether plush fabric is clean, sisal posts are unused, screws and hardware are included, platform panels are not assembled in a damaged way, and all listed pieces such as ramps, tunnels, hammocks, perch cushions, or toy attachments are returned together.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

Exchanges may be arranged when inventory is available and the return meets the stated requirements. If a replacement cannot be provided, an approved refund may be issued. Customers may request cancellation before the order has been processed or shipped.

CONTACT

For return and refund support, contact support@fgbmx.shop or +19034301696. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.